This policy was last updated september 20, 2020.
The purpose of this policy is to explain to you what personal information we collect and how we and our associated companies may use it. Companies are associated with us if they are our subsidiaries or we are both subsidiaries of the same corporate entity. We are the controller of any personal information that you provide to us, which means that we decide the purposes and means of the processing of that personal information.
We obtain your personal information through applications, emails, letters, telephone calls, text messages, cookies, and conversations when you register in our services and work with them (including the personal information gained when you use our learning tools, demo accounts, and trading simulators). We may monitor or record phone calls with you and monitor (and maintain a record of) all emails and electronic communications we send or receive. We follow strict security procedures in the storage and disclosure of the personal information that you have given to us to prevent unauthorised access.
We may process the following types of personal information: name contact details including email details and phone numbers age or date of birth gender occupation income trading knowledge and experience user names and passwords
To comply with money laundering regulations, we need to confirm the name and address of our clients and certain third parties. We may ask you to provide physical forms of identity verification when you open your account. Alternatively, we may use a credit reference agency to verify your identity. Our search is not seen or used by lenders to assess your ability to obtain credit. Our search is conducted with the use of all necessary security measures in order to make sure that the personal information we get is strictly confidential, and unauthorised parties cannot access it.
The info we may collect is anonymous and will help us improve your user experience with our mobile application even better! We may gather info and use a third-party service to understand how you interact with our app, view bugs and crashes, provide customer support, and even enhance or improve your accessibility within the app. This information is a great benefit to you. The third-party service we use is Smartlook.com. To provide those benefits, we sometimes may need to collect and transfer anonymised data, such as the features used in the app, what users are tapping or swiping on, which screenshots are being captured, and identify the virtual device. Rest assured that none of the anonymous data we may collect involves personal or financial information, other sensitive data, or user-generated private content. Also, any data we may transmit will not include your device's camera, microphone, or other user inputs. All transmitted data are protected by SSL encryption.
The legal basis for our processing of personal information will depend on why we process your personal information. Where you wish to enter into or have signed a contract to receive services from us, we will process your personal information to enable us to enter into and perform our contract with you. If you do not provide the personal information requested, we may not be able to provide some or all of those services to you. We may also need to process your personal information to comply with our legal and regulatory obligations including in relation to performing anti-money laundering, terrorism prevention, and sanctions screening checks, complaints, and investigations or litigation.
Cookies are small pieces of information that are stored on your computer by a website you visit in order to enable you to perform certain functions on the website and regulate its content to your preference. They can store data on the pages for which you have provided key information (for example, when you provide a password), but only once you are asked and you accept the storage of this information. Cookies may be used on some pages of the site for us to provide you with a more customised web browsing experience. They are not used to determine the personal identity of anyone merely visiting the site. Types of cookies we use: Session cookies These cookies are temporary cookies as they are deleted as soon as you close your browser. Session cookies are used to retain the information you provide us with as you navigate through each section of our website. You can choose to decline session cookies via your browser’s privacy settings but please note that this may have a negative impact on your browsing experience and particularly if these are declined across all websites Analytical cookies Analytical cookies may include both temporary and more persistent cookies that we use to track how you use our website and for how long. Analytical cookies do not divulge any identifying information specific to your person but they do help us improve how we provide you with our content. Refer to your browser’s privacy settings on how you can opt out of analytical cookies Functional cookies Functional cookies record and save your choices in order to provide a more seamless experience across our website. One way functional cookies do this is by remembering your language selection each time you visit us. Refer to your browser’s urgent privacy settings on how you can opt out of functional cookies Third-party cookies These cookies are used by third parties and mostly by social media websites like Google+, Facebook, or YouTube. Third-party cookies allow us to offer you easy ways to share our content throughout your social media and also present you with the videos we post on YouTube. You can disable the use of these cookies through your browser’s privacy settings but please do note that this will also disable all the functions described above. As already mentioned, we use cookies to ensure the optimal functionality of our website and cater our content to your personal preferences
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